Division of University Communications

Enterrpise Website Service Request

Report an unexpected technical problem in one of the university's non-UBCMS websites.

We will normally respond within two business days. If this becomes more urgent, please call (716) 645-6969.

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Tell Us About You

Your name

(Required)

Your email

(Required)

Department

(Required)

Your phone number

(Required)

Tell Us About the Website

Which Site Is It

(Required)

Calendar of Events

MyUB Portal

Online Directory

UB Search

Other

URL

Please paste in the exact URL

Describe the problem in as much detail as possible, including examples.

Additional Information

These details are often helpful to fully understand the problem.

Operating system

(e.g. Windows 7 or Mac OS X)

Browser type

(e.g., IE 8.0, FireFox 10.0.2 or Safari 5.1.3)

Upload a file (e.g. a screenshot)

Anything else we should know?

Help Us Help You: Try These First

These tips may help you to solve your problem, or at least confirm it is more wide-spread than just your browser.

try a different browser
try a private/incognito session
(this sidesteps cache & history)
clear browser cache & history
restart your browser
try a colleague's computer

Pictures Really Help

A screenshot often helps us quickly diagnose the problem.

On a PC, click on your browser window then press Alt+PrtScn ('Print Screen' - upper right of the keyboard). Open Paint and paste in this screenshot. Don't crop -- we want everything including the URL location bar. Just save the image where you can easily find it (e.g. your Desktop).

On a MAC, press Command-Shift-4, then the Space Bar and click your browser window. This will save a snapshot of your browser to the Desktop (e.g. "Screen shot 2014-10-23 at 08.45.00 AM.png").

Now click the browse button (above) to upload this image file.