Switch over your old Zoom account

If you created a Zoom account with your @buffalo.edu address at any time, you must follow the steps below to switch your account to UB's version.


1. Remove all users from your account as described in this article (Skip this step if you are the only user associated with your Zoom account)

2. Visit buffalo.zoom.us/signin and click Sign in (if necessary)

Log into Zoom Web portal.

3. Click Switch to the New Account

Switch to new account.

4. Click the I Acknowledge and Switch button

Click the I acknowledge and switch button.

5. You will receive a confirmation that an email has been sent to your @buffalo.edu email address with further instructions

Zoom email notice.

6. Check your UBmail (check Spam/Junk folder if necessary), find the message and click Switch to the New Account or the provided link

Email from Zoom.

7. You will be taken to a confirmation screen. Click Sign in Now to sign in with your UBITName and password and use the Web portal, or launch the Zoom desktop client

Zoom Account Switch successful.

Need help? Contact the UBIT Help Center or your departmental IT support.