Faculty and staff receive telephone request, repair and
installation service and support.
Additional definitions are available in the Service Level
Statement - Glossary.
CIT provides Telephone Request, Telephone Repair, and Telephone
Design/Installation support to all UB faculty and staff, in all
spaces owned and/or managed by UB. Specifically excluded from this
Service Level Agreement are Call Center Solutions and VoIP
Broadcast Paging which are provided as distinct, opt-in
Legacy Analog Telephone Service is limited for special uses
(e.g., fax, modem, alarm, emergency, etc.) and so is not
provisioned as part of any new desktop or mobile offering.
Applicable fees associated with Telephone Service are described
All of the listed service goals are defined within the Hours of
Support. In other words, if an issue is reported outside
of hours of support, the clock would not start until start of
business the following business day. As targets, these are
not guarantees on response time, but goals that help define the
needed support resources.
- Downtown, North, South Campus: 8:30am-5pm M-F
Requests for services or support should be logged with the
CIT Help Desk or by filling out the Telephone
Service Request Form. More information can be found at Report
a Network, Telephone or Classroom Technology Problem and Phones.