Service Description:

Telephone Call Center Solution

IP Call Center Service delivers intelligent call routing to agents, call queuing when no agents are available, and contact management over an IP infrastructure.

Intended audience

UB faculty and staff

Special Requirements

See cost for services

Hours of availability
24 hours daily

Hours of support
8:00 a.m - 5:00 p.m
Monday - Friday

Information about

IP Call Center Service

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Description Definitions

Each service description contains the following information:

Intended audience: Which groups can access this service
Special requirements: What is needed to utilize this service
Hours of Support: When reported service problems will be addressed
Hours of Availability: When the service is available for your use
Information about: Link to related service guide or other "how to" information

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Service Description:

Telephone Call Center Solution

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