Service Description:

Remedy

Application for problem tracking, service requests, information storage and retrieval, using BMC Remedy IT Service Management Suite and used to manage IT services.

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Intended audience

CIT staff, node staff

Hours of availability

24 hours daily

Hours of support

24 hours daily

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Description Definitions

Each service description contains the following information:

Intended audience: Which groups can access this service
Special requirements: What is needed to utilize this service
Hours of Support: When reported service problems will be addressed
Hours of Availability: When the service is available for your use
Information about: Link to related service guide or other "how to" information

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Service Description:

Remedy

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