Specific locations are provided with video and audio capture and
support for lectures, visiting lecturers and seminars.
Additional definitions are available in the Service Level
Statement - Glossary.
CIT provides Instructional Video Capture and limited Audio/Video
Post-Production support for all instructional activities (routine
lectures, visiting lecturers, seminars, etc) as well as support for
the streaming of this and related instructional content. Video
Capture services are available only within specific locations that
support the capability (described below). Some of these
services are fee-based. Excluded from this SLS are
video/audio capture activities that are fully automated (such as
LecRec) - these are described as Capabilities in the Classroom
Presentation Technology Service Level Statement and are
addressed there. Incidental Audio/Video Post-Production activities
are provided as part of the audio/video capture
process. Additional Post-Production activities will be
evaluated on a per request basis.
Video Capture requests are scheduled by the CIT Helpdesk based
on availability of staff and room capabilities. An inventory
of what centrally scheduled classrooms have Video Capture
Capability is maintained on the Look
Up Your Classroom page.
For instructional activities that are not linked to a
credit-bearing course with registration number, there are
additional fees for Instructional Video Capture/Post-Production
activities. These fees are described on the Cost of
All of the listed service goals are defined within the Hours of
Support. In other words, if an issue is reported outside of
hours of support, the clock would not start until start of business
the following business day. As targets, these are not
guarantees on response time, but goals that help define the needed
- North, South Campus: 7:30am-10pm M-F
- Downtown Campus: not currently available
Video Capture Request:
Requests for services or support should be logged with the CIT
Helpd Desk or by filling out the online forms. More information can
be found at Reporting
Classroom Problems and Classrooms
and Learning Spaces.