Known Issues - Updated 10/09/2020
On this page:
Intermittent Issue with Panopto Quiz Grade Not Passing Back to UB Learns (Sept. 30)
There is an intermittent issue that can cause Panopto quiz grades to not pass back to UB Learns for some students. The vendor is working to mitigate this issue by early to mid-October. Panopto has offered two workarounds:
- Option 1. If the student relaunches the video and clicks Finish on the quiz, the grades may post to UB Learns.
- Option 2. Instructors can reach out to Panopto support.
- Monday through Friday, 8 a.m. to 8 p.m.
- support@panopto.com
- 855-765-2341
RESOLVED - Blackboard receiving some reports of connectivity issues (UB Learns is hosted on Blackboard's servers) (Oct. 15)
This issue has been resolved.
RESOLVED - Processing time delays with SafeAssign (Oct. 14)
Due to the high load of incoming papers, there is a processing backlog, and the expected waiting time is around six hours (as of Oct. 13 at 1 p.m.).
RESOLVED - Ally experiencing some processing delays (Oct. 9)
RESOLVED - Respondus Monitor in UB Learns not available for students (Sept. 28)
The issue where students were receiving an “All Monitor seats in your institution’s license have been used.” error message when using Respondus Monitor was resolved on Sept. 28.
RESOLVED - UB Learns course list improperly displayed in Firefox 81.0 (Oct. 1)
The issue where courses at the end of the list on the Courses page display as empty blocks in Firefox 81.0 is resolved by updating to Firefox 81.0.1.
RESOLVED - UB Learns Assessment Passwords Not Working Consistently (Sept. 24)
The issue where students were receiving an "Access to the test is denied." error message when starting an assessment in UB Learns that required a password or when using Respondus LockDown Browser and Respondus Monitor was resolved on Sept. 24.
