Find answers to some of the most frequently asked questions about ResponseWare.

What are the concerns regarding ResponseWare?

The UB wireless network may be insufficient to support all student ResponseWare connection attempts. Wireless Access Points are installed and configured for average usage patterns for a specific location. These locations include classrooms, hallways and informal learning spaces.

Wireless connectivity is not guaranteed. Students’ smart devices may fail to connect to the network, lose a network connection, experience connection timeouts or be disconnected from the ResponseWare application.

We strongly suggest students use clickers (ResponseCard models NXT or QT).

What happens if my device goes to sleep during a session?

Unlock your device. ResponseWare will rejoin the interactive polling session automatically.

Can I return a license?

ResponseWare subscription licenses may be refunded in full 14 days from the date of purchase. Returns are not permitted after 14 days. For additional information, please see the Turning Technologies Return Policy.

How do I change my account password?


  1. Sign in to your Turning Account via UBlearns.
  2. Select Profile from the left menu.
  3. In the Password section, enter a new password in the Password field.
  4. Re-enter the password in the Confirm Password field.
  5. Click Save.

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