Find answers to some of the most frequently asked questions about clickers.
The six-digit Device ID is located on the back on your ResponseCard XR under the bar code. It uses the numbers 0 through 9 and sometimes the letters A through F.
The ResponseCard XR and QT Device use two AAA batteries. A small Phillips screwdriver is needed to open the battery compartment.
No, we suggest you do not share with a friend. After you register your clicker on your Turning Account, your name is matched with the Device ID. When you respond during class, your Device ID is bound with your name. Your instructor is then able to connect your name, Device ID and your responses together.
Are you on the correct channel?
Have you registered your clicker?
Is your clicker firmware updated?
If you are not able to respond, please wait for a few seconds and respond again. You can also take out the battery and put it back in to reset your clicker.
Please try to unscrew the screw at the back of your clicker, take out the battery and put it back in to reset your clicker. If it still doesn't work, please contact the bookstore where you bought it.
You can purchase a replacement clicker from the University Bookstore. You must register your new clicker in your Tunring Account. Be sure to inform your instructors that you've purchased and registered your replacement clicker.
You can only register Turning Technologies clickers on your Turning Account. Please speak to your instructor to register the other brand.
Your batteries are probably low and should probably be replaced.