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I can't connect to My Virtual Computing Lab

You might be unable to connect to My Virtual Computing Lab if you do not have a secure connection, you have configured the Remote App or Remote Desktop incorrectly, or have entered incorrect information for your UBITName account.

  • You do not have a secure Internet connection
    If you are on campus, you must be connected to the Internet through one of UB’s secure networks. Wireless users must connect using UB Secure. If you are in UB residence halls or campus apartments, you may also connect to ResNet by plugging into the provided Ethernet ports. OpenPorts are available in some departments and in the University Libraries. 

    If you are off campus, you must make a secure connection using AnyConnect, a virtual private network available to UB students, faculty and staff as a free download.
  • You did not select drives when connecting to Remote Desktop or RemoteApp.
    Some software, such as SPSS and Matlab, requires you to have files saved in your UBfs space (S: drive). Therefore, the S: drive must be mapped before you connect. Be sure to check the box next to Drives before connecting.
  • You have entered incorrect UBITName / password credentials, or do not have an active UBIT account.
    A valid UBITName and password is required to use My Virtual Computing Lab.
  • The Remote Desktop port might be blocked by a firewall.
    If you are using Windows Firewall, follow these steps:
    1. Open Windows Firewall by clicking Start > Control Panel > Security > Windows Firewall.
    2. Click Allow a program through Windows Firewall. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
    3. Select the Remote Desktop check box.
    If you are using a different firewall, make sure the port for Remote Desktop (usually 3389) is open.
    • You forgot to put “ad\” before your UBITName when logging in.
      Those connecting with Windows RemoteApp, Windows Remote Desktop, and Linux rdesktop must type “ad\” before their UBITNames when logging in to My Virtual Computing Lab.
    • Your computer does not meet the system requirements.
      Windows computers need to be running Windows 7, Vista or XP, with Service Pack 3 or above.
    • You are trying to make a Windows RemoteApp connection with the wrong browser.
      Windows users may make either a RemoteApp connection or a Remote Desktop connection. When making a RemoteApp connection, you must use Internet Explorer 6 or above, with ActiveX Control enabled. No other browser will work.
    • You are trying to make a Windows RemoteApp connection without ActiveX Control enabled.
      Windows users may make either a RemoteApp connection or a Remote Desktop connection. When making a RemoteApp connection, you must use Internet Explorer 6 or above, with ActiveX Control enabled.

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