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Verify Your VoIP Phone Location

Verify Your VoIP Phone Location is an automated process UB uses to verify VoIP phone network location information so that 911 emergency responders know where you are in an emergency. Verification provides an additional step to assure the accuracy of our records for 911 emergency responders.

Verifying Your Location

Your phone will prompt you, on its LCD screen, to verify your VoIP phone location.

  • Select Yes if the location is correct. A thank you message will complete your verification.
  • Select No if the location is NOT correct. The location will be verified and updated.

The verification prompt will display on your phone for 30 seconds every 20 minutes until you verify your location. You will be asked to verify your location every 180 days.

Prompt: Is the location below correct? Choose 1. Yes or 2. No.

Is your location correct?

If you choose 1, the location is correct. You will be thanked for verifying your location.

Location is correct.

Your information will be updated if you answered that the location was incorrect.

Location incorrect.

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