Reaching Others University at Buffalo - The State University of New York
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Making Conference Calls

Conference calls can be held using the university’s VoIP (Voice over Internet Protocol) phones.

Conference calls are limited to 6 people, including the call initiator. If you need to join more than 6 people, try Virtual Conference (Lync).

Adding Callers to a Conference Call

  1. While on a call, press the More soft key and then the Confrn soft key.
  2. Dial the second party’s number. When the party answers, press the Confrn soft key again. Repeat to establish up to six callers.

Only the person who initiated the conference call can add more participants, unless they transfer control to someone else.

Transfer Control of a Conference Call

You can transfer control of a conference call to another participant.

  1. Press the Transfer soft key on your phone's screen while the conference call is ongoing.
  2. Dial the number to which you would like to give control of the call.
  3. Press Transfer again to transfer control.

The conference call will not end when the initiator hangs up if they are using a VoIP phone. The call does not end until the last participant hangs up.

Joining Existing Calls into a Conference

The Join feature allows two or more existing calls to be combined to create a conference call.

  1. From an active call, highlight and select the call you want to include in the conference.
  2. Press the Select soft key.
  3. Press the Join soft key.
  4. Repeat this step until all calls are joined to the conference.

Adding Incoming Calls

To add an incoming call to a conference call on the phone that initiated the conference call.

  1. Press the Answer soft key (this will place the initiating phone on hold and allow other conference call participants to speak).
  2. Select the Join soft key (a check mark icon will appear next to the incoming call).
  3. Navigate to and highlight the conference call.
  4. Select the Join soft key again to include the incoming call in the conference.

Long Distance and International Phone Numbers

Conference calls can be made to long distance and international numbers if phones are configured with those options. Long distance dialing to North America is the default configuration. International calling options are based on departmental needs. Long distance and international dialing configurations are established by departments.

Sounds

Conference call participants do not hear music when the call is put on hold.

To avoid disturbing others in a conference call if you need to leave the room temporarily, press the Mute button on the front of your phone to prevent others from hearing any sound from it. You will still be able to hear other participants while you are muted. Press Mute again to unmute.

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