Learn about the basic features of your VoIP phone including
placing and receiving calls, settings and acquiring additional
equipment for your phone.
All VoIP phones must be connected to network switches. Your
phone plugs into the data connection used by your desktop computer
and your computer plugs into a connection on the back of your VoIP
phone. VoIP phone lines cannot be shared with FAX, alarm or modem
To place a call, pick up the handset of your VoIP phone or press its Speaker button, then dial the number. To answer a call, pick up the handset or press the Speaker button while the phone is ringing.
To switch from handset to speakerphone during a call, press the Speaker button and put the handset down in its cradle. To switch from speakerphone to handset, lift the handset from the cradle and the speaker function will automatically turn off.
The settings for your phone’s ringer can be changed while
your phone is being ordered or by making a request to your
department. The available settings include standard-length ringing,
ringing once, flashing silently and nothing. Ringer settings can be
changed during installation or by using the form to request
Using the Volume buttons with no call in progress adjusts the volume of the ring tone. Using the Volume buttons during a call adjusts the volume of the call.
Caller-ID is available on inbound and outbound calls. Additionally, you can view “missed calls” and “placed calls” displays on your screen by pressing the Directories button.
You can use a headset or a handset cord, available in 6’, 12’ and 25’ lengths, with your VoIP phone. To inquire about handset cords, send an email to the CIT Help Desk.
When cleaning your phone, use a slightly dampened soft cloth. Do not use any liquids or powders directly on the phone.
If you need to reset voicemail, change a name associated with a
phone, request a new number, or move a phone, submit a