University at Buffalo - The State University of New York
Skip to Content

Step-By-Step Instructions

Managing Your UB Phone Messages with Web Inbox

Operating System: Windows, Macintosh, Linux

Applies to: Faculty and Staff; Student employees who have access to a campus telephone

Last Updated: November 15, 2016

The Cisco Unity Connection Web Inbox lets you manage your voice mailbox.  This is the ideal tool for managing a large number of saved voice messages.

Some features, inlcuding playing your voice messages, sorting your voice messages, resetting your telephone voicemail PIN and deleting your voice messages are made easy using this tool.

On this page:

Web Inbox Login

Log  into the Web Inbox (URL is case sensitive) using your UBITName and UBITName password.  

Web Inbox Controls

  1. The account you are logged in with
  2. Sign out of the Web Inbox
  3. View Web Inbox software license information
  4. Open the Messaging Assistant Web Tool in a new browser window or tab
  5. View and manage messages in your Inbox folder
  6. View and manage messages in your Deleted folder
  7. View and manage messages in your Sent folder
  8. Compose a new message
  9. Refresh the current page (NOTE: the Web Inbox does not automatically refresh)

Inbox Folder Message Area

  1. Message is marked Urgent.
  2. Message is marked Secure.
  3. When you select a message in the message list, the message becomes highlighted, and additional controls are available for downloading the message audio, replying to the message, forwarding it, and so on.
  4. When you select a forwarded message, the introduction plays. The original message appears as a separate, indented entry below the introduction.
  5. Right-click to download the message audio and save the file on your computer. (This option is not available for messages that are marked Secure.)
  6. Reply only to the sender.
  7. Reply to the sender and all recipients.
  8. Forward the message.
  9. Mark the message unread.
  10. Play the message audio, or pause playback.
  11. Delete the message. (Deleted messages saved temporarily for 7 days, this action moves the message to the Deleted folder.)

Web Inbox Audio Controls

  1. Change the audio playback volume (available only when computer is selected as the playback and recording device).
  2. View the number of messages in the folder and scroll through pages of messages if there are more than 25 messages in the folder.
  3. Cisco Unity Connection calls you at the extension you enter in the text box to make a recording or to play audio. You speak and listen through the phone handset or speakerphone.
  4. Connection uses the computer microphone and speakers or other default audio device to make a recording or to play audio.

Messaging Assistant Web Tool

When logged into the Unity Connection Web Inbox, click Settings from the toolbar to open the Messaging Assistant Web Tool in a new browser tab or window.

The Messaging Assistant Web tool lets you customize how you and your callers interact with voicemail by phone. You can also use it to personalize your voicemail settings including:

  • Message-delivery preferences
  • Reset your telephone voicemail PIN password
  • Recorded greetings
  • Message-notification devices
  • Contacts and Private Lists

Accessing Help Topics for the Messaging Assistant Web Tool

Select Help from the pull-down menu and select an option:

  • Contents: Provides a list of topics in Help.
  • Index: Provides a Help index.
  • This Page: Provides the Help topic applicable to the page your are viewing.

Contact the UBIT Help Center

Have a UBITName? You may also use the UBIT Help Center Online (login required).

(Required)
 
 
(xxx) xxx-xxxx
(Required)
Use your @buffalo.edu email, if known
 
(Required)