Making and Receiving Calls in Jabber

Learn how to make and receive calls.

Operating System: Windows, Macintosh

Applies to: UB faculty and staff

Last Updated: March 3, 2020

Making a Call

Note: When calling 911 using Jabber, caller location is not identifiable or traceable by emergency services personnel.  

There are multiple ways to make a call in Jabber.

Using Contacts

  1. Click Contacts.
  2. Hover over the contact’s name and click the Call button, which is a round green button with a telephone handset on it..    

Searching the UB Online Directory

search and then place call by clicking green call button, which features an icon of a telephone handset.

Jabber 12.7

search and then place call by clicking green call button.

Jabber 12.1

  1. Type the person’s name or email address in the Search or call field.
  2. Hover over the contact’s name in the search results and click the Call button, which is a round green button with a telephone handset on it.

Directly Entering the Phone Number

  1. Type the person’s phone number in the Search field.
  2. click the Call button, which is a round green button with a telephone handset on it next to the Search field.

Using the Search or Call Field in the Dock

  1. Type the person’s phone number in the Search or call field.
  2. Click the Call button, which is a round green button with a telephone handset on it..

Receiving Calls

You must be logged into the Jabber application to receive a call.

When you receive an incoming call, the Jabber toast pop-up opens on your computer screen.  

  • Click Answer to accept the call.
  • Click Decline to send the call to voicemail.

Common Questions

My UB email is no longer working, and Jabber no longer works for me. What happened?

If your appointment with Human Resources lapses, you will lose access to many resources, including email and the Jabber softphone.

I was switched over to using Jabber for calls. I'm not receiving any calls, why not?

Jabber uses data found in the UB Online Directory. If your entry is not up-to-date, a person making a call may not reach you. Have your HR representative update your information in the UB Online Directory. Jabber does not use user-supplied data.

Still need help?

Contact the UBIT Help Center.