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Can second incoming calls be set up to automatically be 'diverted'?

No. The iDivert soft key allows a user to divert a call directly to voicemail by selecting the iDivert soft key while receiving an incoming call. The iDivert option will not work on second incoming calls and is not automatic. However, second incoming calls can be sent directly to voicemail by requesting a telephone service change to turn on "Call Forward Busy" to voicemail for a user’s directory number. When Call Forward Busy is set up, the second incoming call will go directly to the user’s voicemail.

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