Yes. Calls can be transferred to a Speed Dial on a VoIP phone. While on a call, press the Transfer (Transfer) soft key, then press the desired Speed Dial. Press the Transfer (Transfer) soft key again to complete the transfer.

To answer a second incoming call, press the Answer soft key. The first call will automatically be placed on hold.

Yes. By default, the VoIP phones are configured for long distance use. Your department may choose to broaden or limit that feature. The lowest level calling restriction is campus only. Fill out the form to request telephone service.

No. Incoming calls cannot be blocked using a VoIP phone.

For emergencies, dial 716-645-2222. From a VoIP phone on campus you only need to dial 645-2222.

VoIP to VoIP calls will show the forwarded number. VoIP to non-VoIP calls will show the originating number.

No, the forwarding number cannot be hidden.

Access codes are only used if your department decides to restrict calling on your VoIP phone. By default, phones are set to have long distance calling capabilities. It is the department's discretion to limit or expand calling capabilities.

Yes. Phone calls from UB VoIP phone numbers can be transferred to non-UB phone numbers if the phones are not restricted to campus-only calling.

No. Calls cannot be transferred using an entry from the Corporate Directory.

Yes. Calls can be transferred to a Speed Dial on a VoIP phone. While on a call, press the Transfer (Transfer) soft key, then press the desired Speed Dial. Press the Transfer (Transfer) soft key again to complete the transfer.

No. Calls cannot be transferred to an Abbreviated Speed Dial. The AbbrDial soft key is not an option on the screen when the Transfer soft key has been selected. Calls cannot be transferred using Fast Dial.

Yes. If the network is down, telephone service will be interrupted because the phones will be using the same physical wiring network as all the computers on campus. Interruptions of electrical power will also interrupt telephone service.

No, VoIP phones should be plugged directly into the data network wall jack. When a PC is also used, it will be plugged into the PC jack on the VoIP phone. Not complying with this recommendation (such as plugging a phone into a mini-switch or hub) causes problems with location reporting for emergency response, security, power survivability and call quality.

No. Loss of information will not result from a power outage. Information accessed from the phone is stored on the central VoIP system, not on the phone itself.

When VoIP service is ordered, a user can request to not be added into the Corporate Directory. After installation, a user can place a request for telephone service to be removed from the Corporate Directory.

When searching directories such as the Corporate Directory or Personal Directory on a VoIP phone, entering a single character will provide a list of names that begin with that letter.  Adding more letters to a search will narrow the list.

Yes. Calls can be deleted and/or cleared from Missed, Received and Placed Directories. To delete an entry within a directory, highlight the entry using the Navigation Button on the VoIP phone, then press the Delete soft key. To clear all of the entries within a directory, highlight the directory and press the Clear soft (Clear) key.

No. The iDivert soft key allows a user to divert a call directly to voicemail by selecting the iDivert soft key while receiving an incoming call. The iDivert option will not work on second incoming calls and is not automatic. However, second incoming calls can be sent directly to voicemail by requesting a telephone service change to turn on "Call Forward Busy" to voicemail for a user’s directory number. When Call Forward Busy is set up, the second incoming call will go directly to the user’s voicemail.

No. Additional ring tones cannot be downloaded to a VoIP phone from the Internet.

The default number of rings before a call goes to voicemail is 4. The default number can be changed during the planning stage or by request after the planning stage.

Yes. Two or more separate VoIP phones in one department can have the same line(s). Incoming calls can be answered from all of the phones that have the same lines.

Send an email to the CIT Help Desk or call the Help Desk at 716-645-3542.

No. All the models currently supported at UB are Cisco phones. These are: 7912G, 7925G, 7937G, 7942G, 7945G, 7962G, 7965G, and the 7914 Expansion Module.

No. VoIP phones do not have a cordless option at this time.

Yes. There are 5 voicemail greeting options that can be accessed and selected through the Messages button on a VoIP phone. Read more for Greeting Options.

Yes. Voicemail short cuts can be used to navigate through voicemail messages. For a complete list of voicemail short cuts, see the VoIP Voicemail Menu.