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800 Toll Free Service

800 Toll Free Service allows calls, including long-distance calls, to your department without the customer/client being charged for the call.

Departments requiring this service are responsible for setting up new service, modifying service, disconnecting service, paying monthly charges and reporting outages.

Send an email to business-service@verizonbusiness.com requesting any of the above services.

For establishing a new account, reference ID# 91724707 to receive the proper State contract discount.

Verizon will respond via email with a business template requesting the information to complete your request. You should receive a response within one business day.

If you have questions, contact the MCI Order Center which provides the 800 Toll Free service for Verizon at 866-849-4688.

Paying Monthly Invoices

Billing will be issued monthly by Verizon to each individual account holder and the department must issue payment directly to the remittance address on the bill. You should process payment according to your departmental account(s) funding guidelines.

Outages

Call the 645/829/881 terminating number first to determine if there is a problem. If so, contact Network & Classroom Services customer support at 716-645-3514 or email the CIT Help Desk. If it is not an outage at the terminating number, call MCI Repair at 800-444-1111 to report your problem.

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