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Get Help

Need assistance using or connecting to UBIT services? We’re here to help.

Check Our Services Dashboard

Is MyUB acting slow, or are you having trouble accessing UBmail? Check the online UBIT Services Dashboard to see if maintenance is taking place. If the problem is not yet reported, please contact the UBIT Help Center.

Use Service Guides

Check out our Service Guides for everything you need to know about setting up and using UBIT services, including step-by-step instructions.

Contact the UBIT Help Center

The UBIT Help Center has locations on North and South Campus. Call 716-645-3542. Locations and hours >


  • UBITName and password help
  • Connecting to Wi-Fi and ResNet help
  • Setting up email on your devices
  • Removing viruses / troubleshooting slow computer

Schedule a Visit from the UB Tech Squad

UB students can book an appointment for the UB Tech Squad to meet you anywhere on campus (even your residence hall room).

Get Your Stuff Repaired

iPad or iPhone broken? Bring it to VITEC Solutions and then track the progress of your repair on their website.

Lockwood 2nd Floor Cybrary, North Campus
800-333-1075 toll-free
See service hours and cost

VITEC Solutions is not a part of UB.

Contact the UBIT Help Center

Have a UBITName? You may also use the UBIT Help Center Online (login required).

(xxx) xxx-xxxx
Use your email, if known