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Reset Your RSA Token

RSA Software Tokens and Fobs (Hardware Tokens) feature a secure PIN as part of two-factor authentication. If you forget your PIN, you may reset it yourself.

Important

Read all instructions before clicking the Reset Your RSA PIN button.

Reset Your Token

  1. Click the Reset Your RSA PIN button (above). You will be taken to the UB RSA Self Service Portal.
  2. Click Manage Your Token.
  3. Enter your UBITName in the User ID field and click OK.
  4. Enter your UBIT password in the Password field and click Log On.

    5.  Click the Report a problem with your token link for the token whose PIN you are resetting, scrolling down if necessary.

    6.  Select I forgot my PIN, then click OK.

    7.  Create a new, secure PIN that you can remember:

  • 4 - 8 characters long
  • Not the same as any of your previous 3 PINs
  • Not starting with a 0 (zero)
  • Not easily guessable (for instance, do not use 1234)

    8.  Enter the same PIN in the Confirm New PIN field. Click OK.

    9.  A green box reflects when you successfully change your SecurID PIN.

    10. Run a test in the Test your token box:

  • Hardware Token
    • Enter your UBITName in the User ID field
    • Enter your new PIN immediately followed by the tokencode (displayed on your fob) in the Passcode field. Do not enter any spaces or other characters between the PIN and tokencode
    • Click Test
  • Software Token
    • Enter your UBITName in the User ID field
    • Enter your PIN in the RSA Software Application
    • Click the arrow
    • Enter the 8-digit code returned on the RSA webpage

    11.  A confirmation message appears in a green box if you are successful.