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Erase Your Smartphone

If you lose your smartphone or want to upgrade to a newer model, ensure that Exchange messages cannot be read by erasing (wiping) your phone.

If your phone is lost or stolen, you should also contact your service provider to deactivate it.

Wipe Your Phone


This wipes your entire phone, not just your Exchange mail.

  1. Open Outlook Web Access (OWA) on your computer, not phone, at and log in with your UBITName and password and the Captcha displayed on the page.
  2. Select Options > See All Options.
  3. Select Phone.
  4. Select the Mobile Phones tab.
  5. Click on the smartphone you want to remove.
  6. Click Wipe Device.
  7. Status will change to “pending”. The next time the device connects to the service provider's network or a wireless network, it will receive the wipe command and erase all data.
  8. You will receive an automated email once the device is wiped.

Still need help?

Don't know your UBITName or password? Call 716-645-3542, visit one of our two walk-in locations, or send a message.

(xxx) xxx-xxxx
Use your email, if known