Listserv is a commercial mailing system that allows you to subscribe to, create, manage and control electronic mailing lists at UB.

Each member that is subscribed to a particular mailing list receives a copy of every message sent to that list via email.

Mailing Lists are email-based and can function as announcement platforms, moderated lists or discussions lists.

• Request a new list or delete a list
  
• Repopulate a class list
• Join and leave lists
• View public list archives and see email commands
  
• Find list owner training and manage your list subscriptions
  

An email alias is a virtual email address that points to actual email address(es).

Emails sent to an alias (for instance, UB-jdoe@buffalo.edu) are automatically redirected to the inboxes of the email addresses that are attached to the alias.

Departments often post aliases as customer service email contacts in order to avoid posting an employee’s personal email address. This keeps the "public" email address from changing whenever individuals change their employment responsibilities.

Since email aliases can point to multiple accounts, multiple individuals can receive the same emails without using a mailing list (listserv).

An email alias should not conflict with a current or potential UBITname. Email aliases should:

• Contain a hyphen
• Begin with a 2 or 3 letter official departmental entity code
  
• Be between 9 and 30 characters long
• Be as descriptive as possible of the department or organization making the request

Any email alias that is less than 9 characters and does not contain a hyphen is unacceptable.

Email alias requests are handled by the CIT Help Desk on an individual basis.

• Contact the CIT Help Desk at cit-helpdesk@buffalo.edu to request that an email alias be set up or that a new user be added to an existing email alias.
• Supply the CIT Help Desk with:
  • Suggested alias name
  • A justification / reason for the alias
  • UBITName of the individual responsible for the alias
  • Campus address of the individual responsible for the alias
  • Phone number and email address of the individual responsible for the alias
  • List of usernames to attach to the alias
  • UBITName of the manager of the alias
  • UBITName of the owner of the alias
• Once the email alias has been created the CIT Help Desk will notify you about the status of your request via email.