The Advanced Interface of the Web version of UBmail (Central Email) is incompatible with Firefox 4. Use either the Basic (Default) or Simple (Ajax) interfaces instead or use a browser other than Firefox 4 to log into your email account.

When email messages (that you have not deleted) go missing from your Inbox, the most likely cause is that your email client is set up to use POP, which is a protocol that downloads messages to your computer while removing them from the email server.

If legitimate email messages have been quarantined by the spam quarantine service, you can have these messages delivered to you.

Sometimes UB can restore deleted email messages and/or folders from backups.

If you received email messages previously but are not currently receiving any, there are several possible causes.

To prevent certain people from sending you email messages, you can block senders.

If you are switched from UBmail (Central Email) to another email system and need to access your old messages in order to forward them to your new system, you can access them during the 30-day period using the following URL