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Folders and subfolders appear empty in Outlook Web Access (OWA)

If the Search Folders do not appear in Outlook Web Access (OWA), connect to the same mailbox in Outlook with the Cached Exchange Mode option turned off.

Outlook Web Access (OWA) does not display the Personal Folders that appear in Outlook on your UB-owned computer because Personal Folders are located on your computer's hard disk instead of the server. (Personal Folders are not the same as email folders created in your Exchange mailbox. You can use personal folder files to save copies of your email, calendar and contacts, or to move email off the Exchange server.)

If the Search Folders you created in Outlook 2007 or Outlook 2010 do not appear in Outlook Web Access (OWA), this happens because you are using Outlook in Cached Exchange Mode. (Search Folders are virtual folders that display the results of previously defined search queries.) To make the Search Folders available in OWA, connect to the same mailbox in Outlook with the Cached Exchange Mode option turned off.

To turn off Cached Exchange Mode:

  1. Close Outlook if it is open. Click Start > Control Panel.
  2. Double-click Mail.
  3. Select Show Profiles.
  4. Select your current profile. Select Properties.
  5. Click E-mail Accounts. If your Exchange account name and type appear automatically, skip to step 7.
  6. Select View or change existing e-mail accounts. Click Next.
  7. Select your Exchange account. Click Change at the top below the tabs.
  8. Deselect Use Cached Exchange Mode check box. Click Next.
  9. Click Finish. Click Close. Click OK.
  10. Start Outlook. In the Folder List, expand Search Folders. As soon as all the Search Folders have updated, they can be viewed from OWA. 

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