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Spam Filtering with UBmail Powered by Exchange

Learn about spam filtering, find out how to navigate spam filter settings and see how to prevent messages from certain email addresses from being delivered to your Inbox.

Operating System: All

Applies To: UB faculty, staff, medical residents, retirees and administrative accounts

Last Reviewed: June 21, 2017

On this page:

Multiple Layers of Spam Protection

UBmail Powered by Exchange’s Spam Filter

https://mailmgt.buffalo.edu

  • Exchange mail uses a layer of spam and virus protection called Sophos Pure Message for Exchange, which prevents potentially risky or virus-laden messages from being delivered.
  • If Sophos Pure Message for Exchange blocks a message addressed to you, you will receive an email message informing you of its quarantined status.

Microsoft Outlook’s Junk Email Filter

  • Microsoft Outlook’s junk email filter is designed to keep junk email messages, also known as spam, from cluttering your inbox.
  • By default, the junk email filter’s protection level is set to Low, which is the setting designed to catch the most obvious spam.
  • Messages detected by the junk email filter are moved to Outlook’s Junk E-mail folder.

Adjusting Your Level of Protection against Spam

Classifying a Message as Spam

To mark an unwanted message as junk mail:

  • Microsoft Outlook 2010 and 2016 for Windows
    1. Select Mail in the Navigation Pane.
    2. Right-click a spam message in your Inbox.
    3. Select Move to Folder > Junk E-mail.
    4. Click OK.
  • Microsoft Outlook 2011 for Macintosh
    1. Select Mail in the View switcher.
    2. Right-click (control click) on the spam message in your Inbox.
    3. Select Junk Mail > Mark as Junk. This message and any other originating from the sender of this message will be moved to the Junk E-mail folder.

Blocking a Sender

To add a name to a list of blocked senders with:

  • Microsoft Outlook 2010 and 2016 for Windows
    1. Select Mail in the Navigation Pane.
    2. Right-click a spam message in your Inbox.
    3. Select Junk > Block Sender.
    4. Click OK
  • Microsoft Outlook 2011 for Macintosh
    1. Select Mail in the View switcher.
    2. Right-click (control click) a spam message in your Inbox.
    3. Select Junk Mail > Block Sender.

Removing a Sender from the Block List

To delete a sender from Outlook’s list of blocked senders with:

  • Microsoft Outlook 2016 for Windows
    1. Select Mail in the Navigation Pane.
    2. Select Junk > Junk E-mail Options.
    3. Select Blocked Senders tab.
    4. Click on the e-mail you wish to unblock.
    5. Click Remove.
    6. Click OK.
  • Microsoft Outlook 2010 for Windows
    1. Select Mail in the Navigation Pane.
    2. Select Tools > Options.
    3. Select Preferences tab.
    4. Click Junk E-mail.
    5. Click Blocked Senders tab.
    6. Select the name you want to remove from the list.
    7. Click Remove.
    8. Click OK.
  • Microsoft Outlook 2011 for Macintosh
    1. Select Mail in the View switcher.
    2. Select Tools > Junk E-mail Protection.
    3. Select Blocked Senders tab.
    4. Delete the email address that you want to remove from the list.
    5. Click OK.

Creating Filters with Email Clients Other Than Outlook

Use the junk mail filters that come with your third-party email client, such as Mac Mail or Thunderbird, to filter spam beyond what is done automatically by Exchange Mail's Symantec Mail Security.

Common Questions

Why are client-side rule filters are missing after I changed them using a browser (especially Chrome or any Chrome device, i.e. Chromebook, etc.) through OWA? .

We advise that the Outlook client (not OWA) be used to create and manage all client side filter rules. Not doing so can produce unexpected results within your set of configured rules.

Contact the UBIT Help Center

Have a UBITName? You may also use the UBIT Help Center Online (login required).

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