Fixing the “I’m sorry I can’t locate that meeting" Error

Sometimes a conference ID will become corrupt. The meeting organizer can resolve the issue by resetting the Assigned Conference information resulting in a new conference ID and meeting URL. 

  1. Log into
  2. Select Sign In and enter your UBITName and password
  3. Select Reset my Assigned Conference information

The old conference ID and meeting URL will no longer work.  Any existing meetings with the old conference ID will need to be updated to use the new Conference ID.

Contact the UBIT Help Center

Have a UBITName? You may also use the UBIT Help Center Online (login required).

(xxx) xxx-xxxx
Use your email ONLY if you have access to it