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I get "An error occurred during the screen presentation" when trying to accept a shared desktop or program request

If you can share content but cannot receive content shared to you, follow these steps to fix the problem.

  1. Click Start > Control Panel.
  2. Click Programs and Features > View installed updates. Uninstall the KB2760512 and KB2760556 patches.
  3. Reboot. your computer. Screen sharing should work, test it to be sure.
  4. Download and apply the KB2760512 patch:
  5. Reboot your computer. Confirm screen sharing works.

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