Reaching Others University at Buffalo - The State University of New York
Skip to Content

I get "An error occurred during the screen presentation" when trying to accept a shared desktop or program request

If you can share content but cannot receive content shared to you, follow these steps to fix the problem.

  1. Click Start > Control Panel.
  2. Click Programs and Features > View installed updates. Uninstall the KB2760512 and KB2760556 patches.
  3. Reboot. your computer. Screen sharing should work, test it to be sure.
  4. Download and apply the KB2760512 patch:
  5. Reboot your computer. Confirm screen sharing works.

Did This Page Answer Your Question?

Email, UBITName or phone number
Enter the letters or numbers you see below in the space provided. Click "Get a new challenge" if they are not readable.