Reaching Others University at Buffalo - The State University of New York
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Can't sign in to Lync error?

The first time you sign in to Lync you will recieve an error, “Can’t sign in to Lync”. This is a known issue and can be resolved by a second sign in.


1. An error will pop up:  Can’t Sign in to Lync.

2. Click OK.


3. In the User name field change the full email address to ad\ followed by your UBITName (e.g., ad\jdoe) and re-enter your UBIT password.

4. Click Sign In.

5. When you click on a URL to join a Lync meeting, you will see the sign in request.

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