Find answers to known problems and issues using Lync.
The first time you sign in to Lync, you will receive an error “Can’t sign in to Lync." This problem occurs both the first time you sign into Lync and when you are using a shared or public machine. This is a known issue and can be resolved by a second sign in. Read more
The Lync Web App allows people who are guests or do not have the Lync client installed to join a Lync meeting. Learn how
If you are connecting to someone at another organization that uses Lync, you may need to add ?sl=1 to the end of the meeting URL you send to that person. If the guest’s organization is not federated with UB, their Lync client will not work properly with our Lync system. Adding ?sl=1 to the end of your meeting URL forces them to use the Lync Web App instead of their Lync client so they can successfully connect to your meeting.
If you’re having trouble with the Lync Web App plug-in, read about Microsoft's Plug-in isn’t detected after installation.
A PIN is only necessary when phone particpants are made to wait in the lobby. Find or change a PIN
Attendees are muted by default when they log in to a meeting. Click the blue Audio icon on the bottom of the screen to unmute. Presenters also have the ability to mute and unmute meeting participants. Presenters can unmute someone’s microphone if they need assistance.
Before you replace your webcam, make sure you have a good network connection, your computer isn't working overtime on another application and your webcam driver is current. Read more
Append ?sl=1 to the end of the URL for the meeting invitation. This will force your computer to use the Lync Web App.
Ad hoc instant messaging and video chat can only happen between Lync clients. To include people using the Lync Web App you must schedule a meeting and send the meeting URL to all participants..
If you can share content but cannot receive content shared to you, follow these steps to fix the problem.
After confirming that your microphone is connected and working properly in another application, select Check Call Quality tool.
The Check Call Quality tool is found under Options in the Audio Devicesection. People report that after running the tool, audio works correctly again.
No, but it is preferable to use the Lync clients which have the most features available. Lync 2013 for Windows and Lync for Mac 2011 clients utilize Microsoft Exchange Outlook email.
You will have fewer features available if you use the Lync Web Scheduler and join meetings using the Lync Web App.
No, you do not need to use AnyConnect Secure Mobility Client with the Lync client from off campus.
Audio from all participants will be heard, but the Lync for Mac 2011 for client will only display video of the current speaker. The Web App could be used if viewing video from multiple participants at once if desired.
Yes, the Online Meeting Add-in is available in the Mac version of Outlook and can be used to create a meeting.
Select Show Advanced Options and enter your UBITName in the User Name field.
No, currently there is no way in Lync 2013 for people to change their profile picture. The option is disabled at UB.
Uninstall all previous versions of Microsoft Lync.
Restart your computer before installing the new version.