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Troubleshoot SUNY WebConnect Java Problems (Macintosh and Windows)

Operating Systems: Windows Vista and above, Mac OS 10.8 and above

Applies to: UB faculty and staff

Last Updated: February 18, 2015


I get an error: "A Java Virtual Machine is required to use WebConnect applets"

  • Check that Java is installed.
  • For Chrome and Firefox, make sure the Java plugin is allowed on that page.
  • In the Java control panel, in the Security tab, check Enable Java content in the browser.

I'm having Java problems

  1. Close your browser.
  2. Open your system's Control Panel, then select Java.
  3. Select the Security tab.
  4. Make sure the slider is at Medium.
  5. Uncheck Enable Java content in the browser, then click Apply.
  6. Check Enable Java content in the browser, then click Apply.
  7. Open your browser and connect to SUNY WebConnect. You should now get the appropriate Java questions.

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