Operating System: All
Applies To: UB faculty, staff and researchers
Last Updated: March 10, 2016
HUB Administrative Staff: Connect to HUB (for Administrative staff) with your personally owned Mac.
While in the virtual environment, you have access to several useful programs:
There are two ways to leave the remote desktop client:
Logging Off from the remote machine is like logging off your computer. All programs are closed, and unsaved work will be lost.
Disconnecting from the remote machine means that you close your remote desktop client application, but remain logged in. If you reconnect immediately after you disconnect, you will find that your "session" has been saved: any programs you had open will remain open. HOWEVER, this session will only be saved for 24 hours, after which time all program states and unsaved work will be lost.
Who do I contact if I have problems connecting to AdminVPN?
Contact your IT support staff if you are having problems configuring or connecting.
Why did I get "login failed" when logging in to AdminVPN?
You may have mis-typed your PIN, please try again. If not, you may have mis-read or not fully read all the setup wizard's on-screen instruction. Please exit out, re-launch and try again.
When you first set up your token, you must follow, word-for-word, the on-screen instructions in the wizard that AnyConnect is requesting (i.e., "wait for passcode to change and re-enter, or, if you're using a Mac, the second window will just say "ANSWER"). This is where you wait for token code to change (if it's a Fob) or re-generate a new code via the RSA software, copy and paste into that second box.
If you still cannot connect, contact your IT support staff.
Why can't I see my personal printer when using AdminVPN?
Make sure you identify your printers and drivers before you connect.