University at Buffalo - The State University of New York
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Common Questions

I can't find my hardware token (fob). Who can I contact?

Report any lost or stolen fobs to your IT support staff.

Who do I contact if I need help connecting to AdminVPN?

Contact your IT support staff if you are having problems configuring or connecting.

Is my hardware token PIN the same as my software token PIN?

Not necessarily. Software and hardware token PINs are managed independently.

Why did I get "login failed" when logging in to AdminVPN?

You may have mis-typed your PIN, please try again. If not, you may have mis-read or not fully read all the setup wizard's on-screen instruction. Please exit out, re-launch and try again.

When you first set up your token, you must follow, word-for-word, the on-screen instructions in the wizard that AnyConnect is requesting (i.e., "wait for passcode to change and re-enter, or, if you're using a Mac, the second window will just say "ANSWER"). This is where you wait for token code to change (if it's a Fob) or re-generate a new code via the RSA software, copy and paste into that second box. 

If you still cannot connect, contact your IT support staff.

Why can't I see my personal printer when using AdminVPN?

Make sure you identify your printers and drivers before you connect.

How can I access administrative functions of HUB when MyUB is unavailable?

If MyUB is not available, access administrative functions of HUB at You must still use your software token or fob and run AdminVPN or AdminVWS before attempting to connect.

Contact the UBIT Help Center

Have a UBITName? You may also use the UBIT Help Center Online (login required).

(xxx) xxx-xxxx
Use your email, if known