If you remember your password and want to change it, you can change your password online.

1. Go to the UB Account Management Tool (opens in a new window).
2. Enter your UBITName and current password.
3. Click Login.
4. Select Change My Password.
5. Enter your new password in both the Password and Confirm Password fields.
6. Click Change Password.

If you forget your password and you created a set of answers to questions in the UB Account Management Tool, you can reset your password yourself.

1. Go to the UB Account Management Tool (opens in a new window).
2. Enter your UBITName.
3. Click Forgot Your Password.
4. Answer at least 4 of the questions you previously answered. If they match, you will be brought to the Change Password page.
5. Enter your new password in both the Password and the Confirm Password fields.
6. Click Change Password.

If you do not have saved answers, or if you cannot answer your questions correctly, the CIT Help Desk will assist you.

You have the following options:

• Bring your ID to the CIT Help Desk walk-up counter inside the entrance to the 2nd floor Cybrary
  or
• FAX your request to 716-645-3617
  

Your request must include:

• Your full name as it appears on your University record
  
• Your UBITName
• A telephone number where you can be reached during CIT Help Desk hours of operation
• A copy of your picture ID such as a driver's license or passport that meets the following requirements:
  • be government issued
  • displays your date of birth
  • be in English
  • be legible
  • be current (not expired)

CIT Help Desk staff will contact you at the telephone number you provide and give you a new single-use password. You can then claim your UBITName.

Your password must be secure and meet the following requirements.