Troubleshooting UBITName Login Problems

I don't have my UBITName, single-use password or person number for activating my account?

Why can't I log in?

  • Check that:
    • Autocorrect is not capitalizing the first letter of your UBITName: all UBITNames are lowercase.
    • Your caps lock key isn't on when entering your password.
    • You are only entering your UBITName, not your full email address.
  • Check the UBIT Services Status Dashboard to see if any services are unavailable or undergoing maintenance.
  • If you still can’t log in, contact the UBIT Help Center.

Why do I get a UBITName login error when I go to the login page I bookmarked?

When bookmarking a page, bookmark the service URL, such as or, and not the login page that prompts you for your UBITName and password.

Why can I log into some UB services but not others?

Try the following:

How do I know if it's a real UBITName login page or a phishing attempt?

Why am I getting an error with my current Web browser session from Shibboleth?

Open an Private Browsing (Incognito) window may resolve the issue.

Still need help?

Contact the UBIT Help Center.