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UBIT Seeks Director, IT Customer Service

Published October 6, 2014

Vice President and Chief Information Officer J. Brice Bible has announced the search for UB’s Director of IT Customer Service.

Director of IT Customer Service

Reporting to the VPCIO, the Director of IT Customer Service is responsible for providing visionary leadership to support and improve the customer and end-user device support experience.

The Director of IT Customer Service manages the functions of the CIT Help Desk, classroom support, university owned end user device support, student learning space support and customer relationship management. This position will be responsible for directing IT support for faculty, staff, and students at UB through centralized IT staff and coordinated with distributed technical staff.

As a member of the VPCIO’s senior leadership team, the Director of IT Customer Service will help measure customer satisfaction with IT and work with others within the VPCIO organization.

Read more about the position and apply (Posting Number 1400652).