Published July 27, 2015
Answering calls on your UB phone is now more convenient than
Thanks to a new feature called Single Number Reach, you can take a call to your UB phone from your office or your cell phone, and then switch back and forth as needed without skipping a beat.
When your UB phone rings, the Single Number Reach feature offers the option to either answer the call there or redirect it to your cell phone. Unlike forwarding a call, personal numbers are kept private. Start a call in your office and later send it to your cell phone, or vice versa.
Anybody using Single Number Reach can easily customize its features using the Unified Communications Manager Self Care Portal. This online control panel makes it possible to add a mobile or other personal phone number that can receive incoming calls to, or calls redirected from, their UB phone. It’s even possible to customize which number rings first based on time of day or day of the week. The control panel is accessible by logging in with your UBITName and password.
Tom Maniccia, a Telecommunications Engineer for Network and Classroom Services, part of UB Information Technology, says that he believes “access to a customizable online control panel like this makes the Single Number Reach feature very flexible and easy to use.”
Two additional UB phone features introduced during Summer 2015 will bring similar flexibility to your voicemail, offering the option to listen to messages and manage voicemail settings from other devices.
The new “Web Inbox” works like a web-based email client for your voicemail. It allows UB faculty and staff to listen to and save voicemails using different devices, record voicemails from their computer or phone, and access deleted voicemails for up to seven days.
A new online “Messaging Assistant” offers additional customization. Faculty and staff can personalize voicemail settings for recorded greetings, reset voicemail PIN numbers, and set message-delivery preferences. Both the Web Inbox and Messaging Assistant can be accessed by logging in with your UBITName and password.