Article by Blake Cooper / Photo by Chris Devers
It's 3 a.m. and you're still going, awake with great ideas.
You're on your tablet or smartphone, and you're making
Whether it's a breakthrough in your research or the first line
of a class assignment, you rely on UB Information Technology to get
things done. That's because UB’s information technology is
connected and working behind the scenes, in real time, 24/7.
We rely on UB's IT services working with smart devices around
the clock and from just about anywhere. It's no accident that
our expectations are met: there are three ingredients.
First, services need to be continually working, 24/7:
- The Internet never sleeps, so with the exception of planned
networks are always up and running.
- Email is constantly moving around the world, and UBmail
services and spam filters are always on guard. So you can add UBmail
on your smartphone to stay connected to your professors and
- MyUB, HUB Student
Center and UBlearns are available 24/7, reflecting the
global nature of our students and faculty, and supporting learning
all over the world.
- World-class software
is always available for download to UB students, faculty and staff.
It’s only a click away anytime.
Second, someone has to be there to help when there are
- The UBIT Help Center
online is available to submit problems, request services and
track their progress at any time.
- Each service is continuously monitored thanks to UB’s Network
Operations Center, a group within UB Information Technology
that tracks and reports on the status of IT services.
Finally, each service needs to be "mobile device aware." The
service has to sense when you are using a small screen and tapping,
verses a mouse and monitor:
- The UB
Mobile app, available for download from the Apple App Store or
Google Play, offers 24/7 access to a transportation tracker, campus
maps, shuttle schedules and dining options.
- Use your UB Card...without the card. Mobile ID is now available
around campus to pay for meals, vending machine items, and even do
Mobile Learn offers around the clock access to UBlearns
and makes its features easy to use from a mobile device.
- Many UB websites are responsive. Check out what happens at buffalo.edu/ubit when you
shrink down the screen size to smartphone size.
Some UBIT services can’t be available 24/7:
- The UBIT
Help Center offers walk-up service in Lockwood’s 2nd
Floor Cybrary on North Campus and in Abbott
Hall on South Campus, as well as email and phone support,
Monday through Saturday, often as early as 7:30 a.m. and late as 8
p.m. Eastern Time. Additional hours may be added in the future
based on customer needs and traffic patterns.
UBIT is committed to bringing the campus the information
technology tools you need whenever and however you need
them. If you work or study at UB, you’ve already invested in
a community that values reaching others, making connections and
enriching each other’s lives. Your time here is
important...and UB’s IT services are here to help you use it
to the fullest.