How does UBIT know the ways UB students use technology? We ask
The 16th annual Student IT Experience Survey was conducted over
two weeks during October 2012. The survey appeared in UB Cybraries
and libraries, MyUB, and other university communications, offering
one lucky winner the chance at a $200 shopping spree at Campus
The 2012 survey was streamlined to 30 questions, focusing on key services, inquiring as to which devices and technology are most utilized by UB students. Nearly 3,000 students responded, an increase of roughly 500 responses from 2011. 75% of respondents were undergraduate majors, with graduate, professional and non-matriculated students making up the other 25%.
Consistent with 2011’s results, more students are using multiple devices and are increasingly reliant on mobile technology (including laptops) as primary in-class resources. For the first time in several years, the overall use of laptops decreased slightly, likely due to rising tablet use.
Just under 90% of students own laptops, but barely over 50%
bring them to class regularly, relying instead on more portable
tablets and smartphones. The adoption of Apple products rose once
again, with 50% of students running Apple iOS on their smartphone.
Verizon is still the cellular carrier of choice, with 39% of
students using their service.
UB web services saw a dramatic increase in use through tablets and smartphones this year. During 2012, UBmail, UBlearns, MyUB and HUB were accessed by over 90% of students, with most nearly doubling usage from 2011 (see Figure 7). With more students going mobile, it’s little surprise that 74% are using the UB Secure Wi-Fi network, a slight increase from last year.
In an effort to keep this year’s survey more targeted and concise, only two open-ended questions were asked: What technology resources can UB provide to be more helpful to your study and research needs? and What would have made it easier for you to get started with IT at UB? Responses were reviewed and categorized, with suggestions for improvements passed on to IT service teams. Many students reported a need for better communication of UBIT services—they suggested more information be included in seminars, written materials, emails and tutorials. Students also stated that connecting to the Internet could be made easier and many asked for instructions to be more readily accessible during orientation.
Many thanks to the students who participated in this year’s survey to help improve IT services at UB. Be sure to read this year’s final report in its entirety.
VITEC Solutions services both personal and department-owned computers and iProduct devices; visit their drop-off depot in the Lockwood 2nd Floor Cybrary or call 800-333-1075. You can also request office pick-up for UB-owned equipment. Track your repair status.
iPhone usage by students is up in every UB school. Students in
the School of Nursing reported the biggest increase this year-
their iPhone usage jumped from 18.6% in 2011 to 45.9% in 2012.
Verizon Wireless is currently the carrier of choice of students at
UB, with 39% using their service.
In 2012, more students reported connecting to Wi-Fi through UB
Secure. 74% reported securely connecting vs. 67% in 2011.
Computing and Information Technology at UB is more than 40 years
old. Here’s a look back at the Interface newsletter from March 1980.
(Please note: this PDF file includes perturbations natural to the
duplication process at the time.)