Published March 4, 2013
By Diana Tuorto, firstname.lastname@example.org, and
How does UBIT know the ways UB students use technology? We ask
The 16th annual Student IT Experience Survey was conducted over
two weeks during October 2012. The survey appeared in UB Cybraries
and libraries, MyUB, and other university communications, offering
one lucky winner the chance at a $200 shopping spree at Campus
The 2012 survey was streamlined to 30 questions, focusing on key
services, inquiring as to which devices and technology are most
utilized by UB students. Nearly 3,000 students responded, an
increase of roughly 500 responses from 2011. 75% of
respondents were undergraduate majors, with graduate, professional
and non-matriculated students making up the other 25%.
Consistent with 2011’s results, more students are using
multiple devices and are increasingly reliant on mobile technology
(including laptops) as primary in-class resources. For the first
time in several years, the overall use of laptops decreased
slightly, likely due to rising tablet use.
Just under 90% of students own laptops, but barely over 50%
bring them to class regularly, relying instead on more portable
tablets and smartphones. The adoption of Apple products rose once
again, with 50% of students running Apple iOS on their smartphone.
Verizon is still the cellular carrier of choice, with 39% of
students using their service.
UB web services saw a dramatic increase in use through tablets and
smartphones this year. During 2012, UBmail, UBlearns, MyUB and HUB
were accessed by over 90% of students, with most nearly doubling
usage from 2011 (see Figure 7). With more students going mobile,
it’s little surprise that 74% are using the UB Secure Wi-Fi
network, a slight increase from last year.
In an effort to keep this year’s survey more targeted and
concise, only two open-ended questions were asked: What
technology resources can UB provide to be more helpful to your
study and research needs? and What would have made it easier
for you to get started with IT at UB? Responses were reviewed
and categorized, with suggestions for improvements passed on to IT
service teams. Many students reported a need for better
communication of UBIT services—they suggested more
information be included in seminars, written materials, emails and
tutorials. Students also stated that connecting to the
Internet could be made easier and many asked for instructions to be
more readily accessible during orientation.
Many thanks to the students who participated in this year’s
survey to help improve IT services at UB. Be
sure to read this year’s final report in its