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Telephone voicemail system upgrade

UB VoIP Telephone

Published November 13, 2013

Beginning the evening of Friday, May 17, 2013, Computing and Information Technology will upgrade the voicemail system used on all campus telephones (VoIP system).  We expect to complete the system migration before the start of business on Monday, May 20, 2013.

Why a new voicemail system?

“We are moving to the replacement product which will make the system more reliable for everyone.”
Adam Pawlowski, Network Analyst
CIT/Network and Classroom Services

The current voicemail system is reaching support end-of-life by the vendor. We are moving to the replacement product which will make the system more relieable for everyone. The good news is the new product works similarly to the current system so you won’t notice many changes.

How will the upgrade affect me?

Once the voicemail system is upgraded, the first time you check your voicemail messages you will be asked to reset your voicemail password, after entering your current password.  In the new system, this voicemail password will be referred to as your PIN, and the message you receive will say your PIN has expired.   You can re-use your current password as your new PIN, or select something else.  

Is there a deadline to reset my password/PIN?

There is no specific date for when you need to reset your PIN. You will be prompted the first time you select Messages on your telephone.

What if I can’t remember my password?

If you cannot remember your current voicemail password, contact the CIT Help Desk to have the password reset. Passwords can only be reset for mailboxes that are assigned to the requestor.  

What happens to any new messages I receive during the upgrade?

As soon as the migration begins at 5:00 pm, all new messages will be on the new system. They will be accessible to you immediately.

Will my saved messages be moved to the new system?

Yes. Sometime during the migration your saved messages will be moved to the new system as well. We can't say with any certainty at what exact time those old messages would be available to be retrieved until the migration concludes before the start of business on Monday May 20.

Will voicemail forwarding continue to work during the migration?

Yes, voicemail forwarding will be not affected by the migration process.

Who do I contact for help?

If you have any questions or concerns, please contact the CIT Help Desk (cit-helpdesk@buffalo.edu, 716-645-3542)

We appreciate your patience and understanding while we implement this important change

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