Beginning the evening of Friday, May 17, 2013, Computing
and Information Technology will upgrade the voicemail system used
on all campus telephones (VoIP system). We expect to complete
the system migration before the start of business on Monday, May
The current voicemail system is reaching support end-of-life by
the vendor. We are moving to the replacement product which will
make the system more relieable for everyone. The good news is the
new product works similarly to the current system so you
won’t notice many changes.
How will the upgrade affect me?
Once the voicemail system is upgraded, the first time you check
your voicemail messages you will be asked to reset your voicemail
password, after entering your current password. In the new
system, this voicemail password will be referred to as your PIN,
and the message you receive will say your PIN has expired.
You can re-use your current password as your new PIN, or select
Is there a deadline to reset my password/PIN?
There is no specific date for when you need to reset your PIN.
You will be prompted the first time you select Messages on your
What if I can’t remember my password?
If you cannot remember your current voicemail password, contact
the CIT Help Desk to have the password reset. Passwords can only be
reset for mailboxes that are assigned to the requestor.
What happens to any new messages I receive during the
As soon as the migration begins at 5:00 pm, all new messages
will be on the new system. They will be accessible to you
Will my saved messages be moved to the new system?
Yes. Sometime during the migration your saved messages will be
moved to the new system as well. We can't say with any certainty at
what exact time those old messages would be available to be
retrieved until the migration concludes before the start of
business on Monday May 20.
Will voicemail forwarding continue to work during the
Yes, voicemail forwarding will be not affected by the migration
If you have any questions or concerns, please contact the
Desk (email@example.com, 716-645-3542)
We appreciate your patience and understanding while we
implement this important change