Passcodes or Waiting Rooms required for all Zoom meetings beginning September 27, 2020

A woman sits in a stairway working contentedly on a laptop.

Published September 9, 2020

If you don’t set a Passcode for your meeting, you’ll need to admit your guests using Zoom’s Waiting Room feature instead.


You can find out more about this change, including how the Waiting Room feature works in Zoom, by reading Zoom’s FAQ about this change.

In April, UB enabled Passcodes by default for all UB-hosted meetings. If you disable Passcodes for your meetings, you will need to use the Waiting Room feature instead beginning September 27, 2020.

With the Waiting Room feature enabled, you will need to admit guests to your meeting by clicking the Admit button next to their name in the Participants list. Once your meeting has started, you can disable the Waiting Room by clicking the Security button and selecting Enable Waiting Room.

If all your meeting participants are UB members, you can make your meetings even more secure by requiring a UB login before joining. Select Only authenticated users can join under Advanced Options when scheduling your meeting.

What else is new with Zoom?

The latest version of Zoom (5.2.3 on Windows; 5.2.2 on macOS) features several new features you might notice in your next Zoom meeting, including:

  • Multi-pin and Multi-spotlight: With host permission, participants can pin up to nine participants on their end. The host can also spotlight up to nine participants for everyone in their meeting.
  • Custom Gallery View Organization: Hosts and co-hosts can now re-order the gallery view to suit their needs, and choose whether to deploy this view to participants, or allow participants to create their own custom views. 
  • High Fidelity Audio Mode: This option in Advanced Audio enhances “Original Audio” mode, allowing for disabling echo cancellation & post-processing. Professional audio interface, microphone, and headphones are required.
  • Custom Languages for Language Interpretation: Custom languages are now supported, in addition to the default languages that are already provided.

Find more information about these changes and others on the Zoom website.

Get help with Zoom

For more information on using your UB Zoom account to host and participate in online meetings, visit

Zoom offers 24/7 support by submitting a ticket to, or you can email

To report Zoombombing or other incidents related to security while using Zoom, contact the UBIT Help Center.