Published August 8, 2017
Moving in to your residence hall or on-campus apartment can be hectic. Luckily, the UB Tech Squad will come to you by appointment, giving you one less thing to worry about as you settle in.
Tech Squad is UB’s free, on-site technical support for all current students. Just pick your appointment online and they can meet you anywhere on campus to help connect your devices, install software, remove viruses and more.
August 2017 marks the first move-in weekend that Tech Squad will be available for students.
"The Tech Squad is based out of Red Jacket," said Jessica Hinkal, IT Customer Service Team Lead, “So for any problems that come up within Ellicott or Creekside, they can be fixed quickly, before the semester starts.”
If you're looking for assistance during opening weekend, the Tech Squad will be roaming throughout the Ellicott Complex and Goodyear Hall on Thursday, August 24 and Friday, August 25. You can also visit them in Red Jacket 106 on Saturday and Sunday, August 26 and 27. Students can book an appointment with the Tech Squad online or by calling the UBIT Help Center at 716-645-3542.
Additionally, the UBIT Help Center is open 12-8 p.m. on Saturday, August 26 and Sunday, August 27 in Lockwood Cybrary (North Campus).
During the rest of the fall or spring semester, the Tech Squad is available Monday through Friday from 11:00 a.m. – 8:00 p.m.
What makes Tech Squad unique is their understanding of student tech concerns, given they are students themselves. Whether help is needed connecting devices for gaming or academics, members of the Tech Squad understand their fellow student needs.
"There’s a certain level of trust built in, especially for newer students," said Ken Stephens, IT Customer Service Analyst and Tech Squad Supervisor. "Knowing that they're working with a student that's been through a problem, there’s comfort in the fact that they've been through all the same thing."