UBIT Alerts

UBIT Alerts inform the University at Buffalo community about information technology (IT) service outages and scheduled maintenance.

UB Phone Services Briefly Unavailable During Maintenance - Tuesday, 08/04/2020 06:00 a.m. - 06:30 a.m. EDT

WHAT: UB Phone Service Briefly Unavailable During Maintenance

WHEN: Tuesday, 08/04/2020 06:00 a.m. - 06:30 a.m. EDT

Planned maintenance activities will be performed on equipment that serves UB's telephone system (VoIP).

All systems will be briefly unavailable while core network maintenance takes place. Call forwarding during this maintenance window will not be possible. All calls to the University will briefly ring busy, or callers may hear a message from their carrier that the number is unavailable.

- All Campus IP Telephones

During this maintenance window, active telephone calls will not be dropped. Telephones with calls in progress will lose their soft-key functionality and the telephone display will indicate features are not available. Your telephone will reconnect automatically when maintenance is completed.

- Campus Voicemail

Access to Campus Voicemail will be interrupted during this maintenance window. No messages will be lost.

- Telephone Broadcast Paging

Telephone Broadcast Paging will be briefly unavailable during this maintenance window.

- Cisco Jabber

Access to Cisco Jabber will be interrupted during this maintenance window. Cisco Jabber will reconnect to services when available. Due to the way Cisco Jabber connects to the infrastructure, calls in progress will be lost during this maintenance.

- Internet Calling

Internet Calls (Business-to-Business SIP/H.323 calls) will be briefly unavailable during this maintenance window.

For additional information, please contact the UBIT Help Center (http://buffalo.edu/ubit/help, 716-645-3542) and refer to IN# 389095

Technical Detail:

Upgrades to next-generation firewall technology require a brief interruption in connectivity to UB Phone services while network routes are changed. Devices will reconnect automatically once connectivity is restored.
Effective: 08/04/2020 Expires: 08/07/2020 Posted: 2020-07-24