UBIT Alerts

UBIT Alerts inform the University at Buffalo community about information technology (IT) service outages and scheduled maintenance.

Call Center Available During Maintenance - Wednesday, 8/12/2020 5:00 - 7:00 a.m EDT

WHAT: Call Center Available During Maintenance

WHEN: Wednesday, 8/12/2020 5:00 - 7:00 a.m EDT

Planned maintenance activities will be performed on equipment that serves UB's telephone system (VoIP).

-- Call Center

The Call Center system provides telephone call routing and queuing services for the UBIT Help Center , Student Response Centers, University Facilities Customer Services, Campus Living and School of Management.

Planned maintenance activities will be performed on UB's call center systems. During this maintenance window, all Call Center features, functionality and services will be available.

No interruption in service is expected.

For additional information, please contact the UBIT Help Center (http://buffalo.edu/ubit/help, 716-645-3542) and refer to NCS VoIP Core Team #00444574.

Technical Detail:

Call Center systems will be having bug fixes and security patches applied
Effective: 08/12/2020 Expires: 08/15/2020 Posted: 2020-07-31