As part of the VoIP implementation, the University made a decision to treat telephone service as a utility and do away with the process of usage based billing to departments. This decision was heavily influenced by the fact that the cost of processing usage based billing exceeded the cost of the calls themselves.

A mechanism to provide formatted call detail reporting of this data in a useful format is not included with the Cisco Call Manager system, although the Call Manager system does store call data internally.

Cisco recommends the purchase of an additional third party reporting module for those customers who desire this functionality.