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Troubleshooting Lync 2013

Known Issues with Lync 2013

  • Cannot Set Profile Picture – Users of Lync 2013 are unable to change profile pictures. This is a limitation between the client and the infrastructure. The option is disabled.
  • People Can Share Video But Not Audio - Confirm the microphone is connected and working properly in another application. If it is, have them select Options and, under Audio Device, click Check Call Quality. Audio should then work correctly.
  • Follow Microsoft's descriptions of other known Lync issues:

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