Dear UB Colleague,
Expectations in today’s computer industry are for on-line
access, immediate download, virtual services, and lower prices. In
order to keep pace with these expectations, we are making changes
at UB, as outlined in this memo, in the way students, staff, and
faculty obtain computer-related products, services, and support.
Our goal is to make it easier and less expensive for the campus
community to obtain software and hardware, obtain tech support and
advice, and get access to maintenance and repairs for both
university owned and personal computer-related equipment.
New software distribution web pages that make it easier to
obtain software for both university-related and personal needs have
been created. The pages give more complete instructions and
guidelines for products such as Microsoft Office 2010, Office 2011
for Mac, Windows7 Upgrades, Symantec Endpoint Protection
(Anti-virus), Matlab, Mathematica, and many more. See http://www.buffalo.edu/ubit/service-guides/software/
for complete details.
My Virtual Computing Lab, which provides access to many of the
software programs found in UB’s computing labs, is another
very popular solution for remote access to a wide variety of
software. We encourage you to explore what is available to you
virtually – from the comfort of your home, dorm room, or
office. Complete instructions and guidelines are at http://www.buffalo.edu/ubit/service-guides/software/my-virtual-computing-lab.html.
After years of decreasing demand, due in large part to on-line
ordering and the fact that most of today’s incoming students
already have a computer, the UBMicro store in The Commons will
close on June 8, 2012. Other retail outlets on campus, including
CVS and Follett’s Bookstores, will continue to carry a wide
array of computer and technology products. For departmental
purchases, we will continue our successful relationship with Dell
for on-line purchasing of PCs and with lower pricing than available
presently through UBMicro. Details on models, pricing and ordering
are available on the UBBusiness
Dell PCs are recommended because select configurations approved
by UB IT professionals come pre-loaded with UB software and are
configured to work well on UB’s network. In addition, the
warranty for new Dell PCs has been extended to 5-years. Special
thanks to the Workstation Standards committee led by Peter Rittner
for their work in reaching this agreement with Dell.
Apple products are available for on-line purchasing. Details on
models, pricing and ordering are also
available on the UBBusiness
Repair and maintenance
Departmental and personal computer and printer repair and
maintenance services are now offered at a service depot located in
214 Lockwood (second floor of Lockwood Cybrary) at prices that in
many cases are lower than previously offered through UBMicro.
Customers can drop off their equipment at the depot and have them
serviced through VITEC Solutions (a WNY-based company). Find out
more at: http://www.vitecsolutions.com/ub/.
Our goal in making these changes is to improve access and
pricing. We continue to build on successes such as My Virtual
Computing Lab, and to focus on providing solutions to the
increasingly mobile and highly connected student population. While
UBMicro provided useful and valuable services, the nature of the
computer industry is one of change – driven by continually
lower prices and an increasing on-line presence. The
above-mentioned changes will allow UB to keep pace and in so doing
provide the most value for students, faculty and staff.
Thomas R. Furlani, Chief Information Officer
University at Buffalo, 517 Capen Hall, Buffalo, NY 14260