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UBMicro and UB Computer Software: Hardware and Service Solutions

Published June 8, 2012

Messages from our CIO

Dear UB Colleague,

Expectations in today’s computer industry are for on-line access, immediate download, virtual services, and lower prices. In order to keep pace with these expectations, we are making changes at UB, as outlined in this memo, in the way students, staff, and faculty obtain computer-related products, services, and support. Our goal is to make it easier and less expensive for the campus community to obtain software and hardware, obtain tech support and advice, and get access to maintenance and repairs for both university owned and personal computer-related equipment.

Software

New software distribution web pages that make it easier to obtain software for both university-related and personal needs have been created. The pages give more complete instructions and guidelines for products such as Microsoft Office 2010, Office 2011 for Mac, Windows7 Upgrades, Symantec Endpoint Protection (Anti-virus), Matlab, Mathematica, and many more. See http://www.buffalo.edu/ubit/service-guides/software/ for complete details.

My Virtual Computing Lab, which provides access to many of the software programs found in UB’s computing labs, is another very popular solution for remote access to a wide variety of software. We encourage you to explore what is available to you virtually – from the comfort of your home, dorm room, or office. Complete instructions and guidelines are at http://www.buffalo.edu/ubit/service-guides/software/my-virtual-computing-lab.html.

Hardware

After years of decreasing demand, due in large part to on-line ordering and the fact that most of today’s incoming students already have a computer, the UBMicro store in The Commons will close on June 8, 2012. Other retail outlets on campus, including CVS and Follett’s Bookstores, will continue to carry a wide array of computer and technology products. For departmental purchases, we will continue our successful relationship with Dell for on-line purchasing of PCs and with lower pricing than available presently through UBMicro. Details on models, pricing and ordering are available on the UBBusiness website.

Dell PCs are recommended because select configurations approved by UB IT professionals come pre-loaded with UB software and are configured to work well on UB’s network. In addition, the warranty for new Dell PCs has been extended to 5-years. Special thanks to the Workstation Standards committee led by Peter Rittner for their work in reaching this agreement with Dell.

Apple products are available for on-line purchasing. Details on models, pricing and ordering are also
available on the UBBusiness website.

Repair and maintenance

Departmental and personal computer and printer repair and maintenance services are now offered at a service depot located in 214 Lockwood (second floor of Lockwood Cybrary) at prices that in many cases are lower than previously offered through UBMicro. Customers can drop off their equipment at the depot and have them serviced through VITEC Solutions (a WNY-based company). Find out more at: http://www.vitecsolutions.com/ub/.

Keeping pace

Our goal in making these changes is to improve access and pricing. We continue to build on successes such as My Virtual Computing Lab, and to focus on providing solutions to the increasingly mobile and highly connected student population. While UBMicro provided useful and valuable services, the nature of the computer industry is one of change – driven by continually lower prices and an increasing on-line presence. The above-mentioned changes will allow UB to keep pace and in so doing provide the most value for students, faculty and staff.

Sincerely,

Thomas R. Furlani, Chief Information Officer
University at Buffalo, 517 Capen Hall, Buffalo, NY 14260