Software for IT Support

A variety of software tools are available to assist UB's IT staff protect UB's data and accounts.

Jabber is a softphone, chat client and conference tool, available for Windows and Macintosh.
There are a few tools that the Information Security Office recommends which are available from outside UB. Some of these tools are for advanced users, and some are commercial.
RSA SecurID is used on computers of UB staff who require administrative access to HUB Student Center. It must be installed by departmental IT staff and requires expert configuration.
Tivoli Storage Manager is a client/server licensed product that provides storage management services in a multiplatform computer environment.
Spirion (formerly Identity Finder) is a tool that finds personally identifiable information (PII), such as credit card numbers and Social Security Numbers, and assists in securing it from theft. It allows UB to comply with laws that regulate the data that we work with.
UB makes available to IT staff several Symantec software programs to help with managed security, workstation imaging and support.
Verify data integrity, access pre-defined VBScript Libraries, automate scrutinizing of Tivoli Storage Management backup logs and pause in batch files or command shell scripts.
vCenter Protect Advanced (formerly VMware vCenter Protect Essentials Plus, Shavlik NetChk Protect and Shavlik HFNetChk Pro) tracks the versions of software installed on your equipment and ensures that you have the latest updates to stay secure.
Systems Center Configuration Manager (SCCM) is a tool used to remotely distribute operating systems and software to client computers.
Lansweeper is an agentless IT asset management and network inventory software tool for Microsoft Windows OS client computers.
Bomgar Remote Support Client is a secure remote access platform. It can be used to allow a technician to interact with an end-user's system for software and configuration maintenance. Primary usage is for live troubleshooting with the user, but maintenance of unattended machines is possible in some circumstances.
Tripwire provides file integrity monitoring (FIM), security configuration management (SCM), asset discovery, vulnerability management (VM) and log collection, and is available to IT Nodes at UB.
FMAudit is managed print software used by Toshiba and ComDoc that monitors networked printers, copiers and multi-funciton devices to report on meter reads, consumables and device errors.

Contact the UBIT Help Center

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(xxx) xxx-xxxx
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