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Information for IT Staff
Information for Staff Providing IT Support
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Find information you need to help or contact others as you provide IT support to your constituents.
VPCIO Change Freeze
IT Services A-Z
UBIT News
6/26/19
Stay connected to eduroam Wi-Fi at UB—accept new certificate when prompted
5/23/19
Avoid writing emails that look like phishing messages
5/16/19
NIST virtual computing environment for secure research at UB
4/18/19
Classroom/conference room computers to prevent use of unverified software
4/16/19
Voicemail changes to automatically remove messages older than one year
See more
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Video Series
3/27/19
Tech Review 2/22/2019
3/27/19
JAMF (12/13/18)
3/27/19
Tech Review 9/27/2018
5/21/18
AppLocker and BitLocker Introduction (VIDEO) – Workstation Standards Desktop Security Group, 3/22/17
3/27/19
Jabber and Panopto (Future IT Upgrade Tech Review 2/22/18)
3/27/19
UB SCCM (2/26/18)
Conference for IT Staff
5/10/19
Webex
4/18/19
Creating Teaching Volunteer or ITORG Exception Accounts for Webex
3/15/19
Skype for Business
UBbox for IT Staff
1/12/18
Creating and Administering Departmental Shared Folders ("Collab") in UBbox
4/5/18
Planning Your Folder Structure in UBbox
3/14/19
Planning Content Migration in UBbox
9/24/18
Using FTP with UBbox
Professional Development
MyGartner (UBITName Login required)
Endpoint Security Standards Technical Resources
Rationale and Examples for Administrative Access
Email Template for Administrative Access Stipulations
User Agreement for Make Me Admin (PDF)
Email
2/7/19
Certificates for Digital Signatures
Endpoint Security Standards Technical Resources
Forms for CIT Requests
UBIT Help Center Online (Remedyforce)
Information Security
10/10/17
Information Security Guidelines and Resources
12/28/18
Minimum Security Standards and Risk Classification for IT Staff
7/13/18
Security Compromises and Events
10/10/17
Campus E-Discovery Storage Collocation Process
10/26/16
Nexpose Security Vulnerability Scanning Tool
1/24/19
Tripwire
Network Administration
Cacti Network Usage Application
12/14/18
Departmental Firewall Installation and Configuration
10/28/15
Network Tools for Information Technology Staff
1/10/19
Simple Network Management Protocol (SNMP)
11/16/15
UB Active Directory
1/14/16
WINS Service
1/3/19
Network Attached Peripherals Private VLANs
7/6/17
Power Survivability Service
4/25/18
Device Configuration after the Wired Network Switch Replacement
Phones
Request Telephone Service
10/10/17
VoIP Voicemail Forwarding for IT Staff
2/19/19
Reset 7900 Series VoIP Phone
3/18/19
Reset 8800 Series VoIP Phone
Server Management for IT Staff
11/13/18
Departmental Server Hosting
3/6/19
IBM Spectrum Protect Backups
Download Software for IT Support
6/18/19
FMAudit
2/22/18
Jabber
2/20/18
Non-UB Security Tools for Mac OSX and Windows
5/24/16
RSA SecurID
4/11/17
Spectrum Protect Installation Instructions and Software Download
3/13/19
Spirion Enterprise (Managed)
2/18/15
Symantec Security Products
6/19/14
UB Inhouse Administrative Tools
2/24/15
vCenter Protect Advanced (Shavlik HFNetChk)
Desktop Managment Tools for IT Support
6/4/19
Bomgar Remote Support
6/4/19
Lansweeper
6/4/19
System Center Configuration Manager (SCCM) Enterprise
6/4/19
Virtual Desktop Infrastructure (VDI) Enterprise
Teaching Technology
Report a Network, Telephone or Classroom Technology Problem
3/7/18
Panopto for IT Staff
UBITName Password Management
11/19/18
Reset UBITName Passwords for IT Staff
Video Security
8/21/18
Video Security Camera Service
Workstations
11/12/18
Distributed and Central IT Student-Accessible Workstation Counts at UB
