Skip to Content
Menu
Search
Loading menu...
UB Home
Maps
UB Directory
University at Buffalo
UB Information Technology
UBIT on Facebook
UBIT on Twitter
UBIT on YouTube
MyUB / HUB
UBmail
UBlearns
UBbox
HELP
Service Guides
New Student Video Tour
Accounts
Business
Computing Sites
Conference Technology
Connecting to the Internet and UB's Networks
Email
File Storage and Sharing
Hardware
Phones
Printing
Safe Computing
Software
Teaching Technology
Web Hosting
News and Alerts
All UBIT News
UBIT Alerts
UBIT Blog
Service Lists
Services A-Z
Services By Category
Cost of Services
UB Guardian App
Duo (Two-Step Login Verification)
About Us
Strategic Initiatives + Engagement
Governance and Advisory Groups
Our People
Service Metrics
UBIT Jobs
IT Policies
Official IT Policy Library
IT Guidance Documents & UBIT Policies
Handling Restricted Data at UB
Search
Search
Information for
Students
Faculty
Staff
IT Staff
CIT Staff
UBIT
>
Information for IT Staff
Information for Staff Providing IT Support
Submit a ticket
Find information you need to help or contact others as you provide IT support to your constituents.
VPCIO Change Freeze
IT Services A-Z
UBIT News
8/14/19
Get tech help easier: updated self-service portal
8/1/19
Webex meetings: before, during and after
8/1/19
Students: tech trouble? Tech Squad can help, anywhere on campus, for free
8/1/19
Trouble connecting to eduroam Wi-Fi? Try this
7/25/19
Better Apple device support on campus with Jamf
See more
>
Video Series
7/30/19
Tech Review 7/30/2019
3/27/19
Tech Review 2/22/2019
3/27/19
JAMF (12/13/18)
3/27/19
Tech Review 9/27/2018
5/21/18
AppLocker and BitLocker Introduction (VIDEO) – Workstation Standards Desktop Security Group, 3/22/17
3/27/19
Jabber and Panopto (Future IT Upgrade Tech Review 2/22/18)
3/27/19
UB SCCM (2/26/18)
Conference for IT Staff
5/10/19
Webex
4/18/19
Creating Teaching Volunteer or ITORG Exception Accounts for Webex
3/15/19
Skype for Business
UBbox for IT Staff
1/12/18
Creating and Administering Departmental Shared Folders ("Collab") in UBbox
4/5/18
Planning Your Folder Structure in UBbox
3/14/19
Planning Content Migration in UBbox
9/24/18
Using FTP with UBbox
Professional Development
MyGartner (UBITName Login required)
Endpoint Security Standards Technical Resources
Requesting Administrative Access for Your Customers
Email Template for Administrative Access Stipulations
User Agreement for Make Me Admin (PDF)
Email
2/7/19
Certificates for Digital Signatures
Endpoint Security Standards Technical Resources
Forms for CIT Requests
UBIT Help Center Online (Remedyforce)
Information Security
10/10/17
Information Security Guidelines and Resources
12/28/18
Minimum Security Standards and Risk Classification for IT Staff
7/13/18
Security Compromises and Events
10/10/17
Campus E-Discovery Storage Collocation Process
10/26/16
Nexpose Security Vulnerability Scanning Tool
1/24/19
Tripwire
Network Administration
Cacti Network Usage Application
12/14/18
Departmental Firewall Installation and Configuration
10/28/15
Network Tools for Information Technology Staff
1/10/19
Simple Network Management Protocol (SNMP)
11/16/15
UB Active Directory
1/14/16
WINS Service
1/3/19
Network Attached Peripherals Private VLANs
7/6/17
Power Survivability Service
4/25/18
Device Configuration after the Wired Network Switch Replacement
Phones
Request Telephone Service
10/10/17
VoIP Voicemail Forwarding for IT Staff
2/19/19
Reset 7900 Series VoIP Phone
3/18/19
Reset 8800 Series VoIP Phone
Server Management for IT Staff
11/13/18
Departmental Server Hosting
3/6/19
IBM Spectrum Protect Backups
Download Software for IT Support
6/18/19
FMAudit
2/22/18
Jabber
2/20/18
Non-UB Security Tools for Mac OSX and Windows
5/24/16
RSA SecurID
4/11/17
Spectrum Protect Installation Instructions and Software Download
3/13/19
Spirion Enterprise (Managed)
2/18/15
Symantec Security Products
6/19/14
UB Inhouse Administrative Tools
2/24/15
vCenter Protect Advanced (Shavlik HFNetChk)
Desktop Managment Tools for IT Support
6/4/19
Bomgar Remote Support
6/4/19
Lansweeper
6/4/19
System Center Configuration Manager (SCCM) Enterprise
6/4/19
Virtual Desktop Infrastructure (VDI) Enterprise
Teaching Technology
Report a Network, Telephone or Classroom Technology Problem
3/7/18
Panopto for IT Staff
UBITName Password Management
11/19/18
Reset UBITName Passwords for IT Staff
Video Security
8/21/18
Video Security Camera Service
Workstations
6/27/19
Distributed and Central IT Student-Accessible Workstation Counts at UB
