Reaching Others University at Buffalo - The State University of New York
Skip to Content

Customer Responsibilities

CIT Desktop and Mobile Support works as a partnership with customer department employees. Here is a list of the responsibilities that make the departmental half of the bargain:

  • General Management of their own data, including backup and recovery of information stored on the hard drive of any PC managed by CIT-DMS. [It is highly recommended not to use the hard drive for storage of data]. 
  • Submit Web Request to the CIT-DMS request system regarding customer problems, incidents and service requests, providing an accurate description, and including any error messages online web form
  • Allow CIT-DMS full access to managed equipment (physical and logical) 
  • Adhere to all UB Information Technology Policies 
  • Encryption of PII and other sensitive data 
  • Train employees and student assistants in the proper use of personal productivity and business applications 
  • Maintaining a spare inventory of standard equipment (for emergency replacement as needed)
  • Maintaining appropriate service contracts for all computing, scanning and printing equipment
  • Maintaining software maintenance and support contracts for department specific software
  • Replacement of hardware within the recommended replacement cycle. [CIT-DMS – reserves the right to deny support services for obsolete hardware and software]
  • Acquire and replace consumable items as necessary
    • This includes ink, toner, paper, batteries, etc

Did This Page Answer Your Question?

Email, UBITName or phone number
Enter the letters or numbers you see below in the space provided. Click "Get a new challenge" if they are not readable.