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5/1/13
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3/4/13
Newsletter for Faculty and Staff
10/25/12
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Getting Started
4/17/13
How do I access software virtually from my home or residence hall?
4/17/13
I don't know my UB Person Number.
3/14/13
Do I need to use UB's antivirus software?
3/14/13
If I live off campus. Can I use iprint anywhere?
3/14/13
Should I buy Microsoft Office?
3/14/13
The data port in the wall of my Residence Hall room isn't working.
4/11/13
How do I connect to UB's Network?
4/11/13
I forgot my password.
4/11/13
I need help claiming my account.
3/14/13
I can't find my UBITName.
Accounts
2/18/13
I can only log in to certain services
2/18/13
I can't log in
2/18/13
I don't know my password
2/18/13
I go by a different name than the one shown with my UBIT account
2/18/13
I go by a nickname and not my legal name
2/18/13
I got married and want a new UBITName
2/18/13
I received an IT Status Change Notice in my Administrative Account email
2/18/13
I want to use my account in the summer
2/18/13
My department wants to share a survey service account
4/17/13
Can I change my email address?
3/22/13
I want to keep my account but I'm not enrolled
3/22/13
I received an IT Status Change Notice
5/10/13
Do alumni need to opt in again if they earn another degree from UB?
Business
Administrative UBITName Account
2/18/13
I received an IT Status Change Notice in my Administrative Account email
5/10/13
Do alumni need to opt in again if they earn another degree from UB?
Administrative VPN
2/18/13
Can I install a software token on my personal computer?
2/18/13
Can my department share a hardware token (fob)?
2/18/13
Can software tokens be installed on more than one UB-owned computer that I use?
2/18/13
I can't find my hardware token (fob).
2/18/13
I can't see my personal printer
2/18/13
I forgot my Admin VPN PIN
2/18/13
Is my hardware token PIN the same as my software token PIN?
2/18/13
My Remote Desktop Client does match instructions
2/18/13
Who do I contact if I need help?
2/18/13
Why did I get "login fail"?
Calendars
2/18/13
I listed the wrong meeting location on a meeting request I sent through Outlook Calendar
2/18/13
The SMS feature of my UBmail Powered by Google Calendar will not activate on my mobile device
Computing Sites
2/18/13
Are there Linux computers on campus?
2/18/13
Are there Macintosh computers on campus?
2/18/13
I want to report that something doesn't work.
2/18/13
I'm a Library visitor or UB Alumnus, what computers can I use?
2/18/13
Software is missing from the station I'm using.
2/18/13
Who can I ask for help about computing sites?
2/18/13
Can I print in color or on special paper?
2/18/13
I don't know where to retrieve my printout(s)
2/18/13
The release station cannot read my print/copy card
2/18/13
Mac print queue names differ from Windows print queue names
Email
General
2/18/13
Legitimate email is marked as spam
2/18/13
Recovering deleted email messages
2/18/13
I do not know which UB email system I use
4/17/13
Can I change my email address?
4/17/13
I am getting tons of undeliverable messages I did not send.
4/17/13
Do alumni keep their UB email?
1/15/13
Temporarily Logging Into My Old Email System
1/16/13
Temporarily Logging Into My Old Email System
5/10/13
Do alumni need to opt in again if they earn another degree from UB?
UBmail Powered by Google
2/18/13
Incoming messages have not been delivered to my Inbox
4/17/13
Do alumni keep their UB email?
5/10/13
Do alumni need to opt in again if they earn another degree from UB?
UBmail Powered by Exchange
2/18/13
Attachments with certain file extensions are not delivered
2/18/13
Folders and subfolders appear empty in Outlook Web Access (OWA)
UBmail (Central Email)
2/18/13
Advanced interface does not work in Firefox 4
2/18/13
Blocking a sender in UBmail (Central Email)
2/18/13
Incoming messages have not arrived
2/18/13
Email messages I have read are missing/disappearing from my Inbox
4/17/13
Do alumni keep their UB email?
5/10/13
Do alumni need to opt in again if they earn another degree from UB?
Back to Top
Getting Connected
2/18/13
Can I fix my computer virus problem myself?
2/18/13
I can't get the Off-Campus VPN Client AnyConnect to work with my iOS device
2/18/13
I have a problem with the data port in the wall of my room
2/18/13
My computer is infected by a virus
2/18/13
What services can I access if my connection has been disabled by UB?
3/27/13
I can’t get my XBox to work in ResNet
Hardware
2/18/13
How can I secure my computer against physical theft?
2/18/13
Where can I use hardware designed for people with disabilities?
2/18/13
My computer is broken or malfunctioning
2/18/13
Does UB recommend brands of computers, printers and mobile devices?
2/18/13
How can I recycle old computers and other electronics?
2/18/13
UB sent me a letter to tell me my computer is infected
Phones
VoIP Phones
10/25/12
Can a call be transferred to a Speed Dial on my phone?
2/18/13
If a VoIP phone loses power, is information such as the Personal Address Book entries lost?
2/18/13
Is my telephone service interrupted when the network is down?
2/18/13
Is there a way to forward calls without the forwarded number showing up on the phone screen?
2/18/13
What phone number appears on the VoIP phone’s LCD (Liquid Crystal Display) screen when a forwarded call occurs?
2/18/13
Can a call be transferred to an Abbreviated Speed Dial or using a Fast Dial?
2/18/13
Can calls be deleted from the Missed, Received or Placed Directories on a VoIP Phone?
2/18/13
Can certain telephone lines on the phone be restricted from calling outside the campus?
2/18/13
Can I plug my VoIP phone into a mini-switch or a hub that was not provisioned by CIT (Computing & Information Technology)?
2/18/13
Can I replace my Cisco VoIP phone with a different brand?
2/18/13
Can incoming calls be blocked?
2/18/13
Can ring tones be downloaded from the Internet to a VoIP phone?
2/18/13
Can second incoming calls be set up to automatically be 'diverted'?
2/18/13
Can the number of rings before going to voicemail be changed from the ‘default’?
2/18/13
Can two separate VoIP phones in one department have the same line(s)?
2/18/13
Can a call be transferred to a Speed Dial on my phone?
2/18/13
Can you transfer a call from a VoIP phone to a non-UB phone number?
2/18/13
Can you transfer a call by first searching in Corporate Directory, then selecting that entry when found?
2/18/13
Do the new telephones have a cordless phone option?
2/18/13
Do you need to enter the entire string of characters you are searching on, or will just the first few letters produce results?
2/18/13
Does a user require an access code to dial a long distance phone number?
2/18/13
How can a user opt out of the Corporate Directory?
2/18/13
How do I answer a second incoming call on the same line?
2/18/13
How do I dial the University Police emergency line?
5/17/13
I've forgotten my voicemail PIN! How can I get it back?
Printing
2/18/13
Cost of printing
2/18/13
I don't know my print allowance
2/18/13
I don't know where to retrieve my printout(s)
2/18/13
My print job was cancelled
2/18/13
Print using multiple purses
2/18/13
Printout quality is poor
2/18/13
The release station cannot read my print/copy card
2/18/13
I sent my print job from home but when I tried to release it at the print site I could not find it
2/18/13
Mac print queue names differ from Windows print queue names
Safe Computing
2/18/13
Can I fix my computer virus problem myself?
2/18/13
My computer is infected by a virus
2/18/13
What services can I access if my connection has been disabled by UB?
2/18/13
How can I secure my computer against physical theft?
2/18/13
UB sent me a letter to tell me my computer is infected
Software
2/18/13
How can I request software be added to My Virtual Computing Lab?
2/18/13
I can't connect to My Virtual Computing Lab
2/18/13
In ArcGIS, when running it from My Virtual Computing Lab, can I use the "community analyst" extension?
2/18/13
My computer crashed; can I recover work I was doing in My Virtual Computing Lab?
2/18/13
What printers can I print to?
2/18/13
When I click on the "launch the Microsoft Remote Desktop Client" link, when I want to connect to My Virtual Computing Lab, it says I have to choose a program to open the "rdp" file
2/18/13
When running SPSS 19 from My Virtual Computing Lab, certain items in the help menu cause a program error
2/18/13
Where can I use My Virtual Computing Lab?
2/18/13
Where is my "s" drive in My Virtual Computing Lab?
2/18/13
Why do I have to use AnyConnect to connect to My Virtual Computing Lab when I am off campus?
2/18/13
Why is Internet Explorer the only available browser in My Virtual Computing Lab?
2/18/13
I cannot connect to UBfs using SSHFS
2/18/13
I get an error when I try to log into UBUnix from my computer
2/18/13
Who is eligible to download software
2/18/13
I can't get the Off-Campus VPN Client AnyConnect to work with my iOS device
4/5/13
I am affiliated with a SUNY school other than UB and want to purchase software
Teaching Technology
Faculty
4/24/13
Using UBlearns
3/21/13
ResponseWare
3/21/13
Find Answers about UB on iTunes U for Faculty
3/21/13
Courses
3/21/13
Enrollments for Instructors, Students and TAs
3/21/13
Grade Center, Assignments, SafeAssign and Tests
3/21/13
Policies
5/13/13
Clickers
5/17/13
Blackboard Mobile Learn
Students
3/26/13
Using UBlearns
3/21/13
Find Answers about UB on iTunes U for Students
3/21/13
Clickers
3/21/13
ResponseWare
3/21/13
Connecting and Email
5/17/13
Blackboard Mobile Learn
Web Hosting
2/18/13
How do I get a departmental website?
2/18/13
How do I get more disk space for my website hosted on Wings?
2/18/13
How do I login to the Central Campus Server / UBUnix?
2/18/13
What are Unix groups?
2/18/13
Can I use server-side scripting languages like PHP, or connect to databases with my personal website?
2/18/13
How can I delete my personal website?
2/18/13
How do I edit my personal website?
2/18/13
How large can my personal website be?
2/18/13
I accidentally deleted some files from my personal website. Can I get them back?
2/18/13
What do I have to do to get a personal website?
2/18/13
What is the URL of my personal website?
2/18/13
When I graduate or leave UB, what happens to my personal website?
3/15/13
How do I check how much disk space I have?
4/9/13
How do I relocate a site off of Wings?
Ask the CIT Help Desk
Have a question about IT services? Having trouble with your UBITName? We can help!
Call
: 716-645-3542
Email
:
cit-helpdesk@buffalo.edu
Walk in
: Lockwood 2nd Floor Cybrary (
service hours
)
Fax
: 716-645-3617
